Ritmos Support 
FAQ’s

 

The FAQs on this page do not solve my problem ...

For any issue not resolved by the steps in the Frequently Asked Questions, contact us by email at support@evialearning.com. Please list your operating system (Mac OS or Windows and what version) and a clear description of the issues: what is happening (or not happening) at what point in the entire process from purchase to running the software.

For example, here is a good issue description:

“I entered my download code on my Windows 10 laptop in Internet Explorer and the download began, but it stopped for no reason 25% through the download and I could not restart the download.”

However, something like this is not very helpful:

“Ritmos is broken and won’t work”

It is of course true that Ritmos isn’t working, and we want to help! But without seeing the issue in person, we need more information than that to track down the issue and get it resolved. By helping us understand your problem, you’ll help get it fixed much faster.

Download:

My download was interrupted and now my code is used.

Please contact us at support@evialearning.com with your name and email that you used to get your download. We will adjust your allowed downloads so that you can complete your download. Don’t repurchase the software, as that will cause you additional charges and waiting time to get your credit card account refunded.

My browser is warning me that the software might be harmful.

Our software is completely safe for your computer. Browsers have built-in warnings to prevent users from accidently downloading malicious software. Because of the programming environment used to develop Ritmos, we cannot register it officially with Apple and Microsoft to prevent these warnings. Do not delete the download if your browser gives you a warning – simply continue with the installation.

My browser said the download was successful but I can’t find the installer.

Your unique system configuration decides where your downloads go. If you have default settings, Mac OS will put your installer in the Downloads folder (to which there is usually a shortcut in the Dock). Windows will put the installer in your user downloads folder: C:\users\<computer name>\downloads. You can change the location to somewhere easy to find (such as your desktop) when you get the dialog box asking where you would like to place the download.

I’m having technical issues and my homework is due now!

As you work with our support FAQs or email support, please visit our Unit 1 demo—you can download and install a fully-functional unit 1 to do homework while you wait to have your technical issues resolved. Your work will be saved for your full version of Ritmos when you get that installed.

Installation:

Windows is giving me a security warning when I run the installer.

Microsoft has a system of certifying software as safe in order to protect Windows users from accidentally downloading/installing malware. For technical reasons, we cannot have Ritmos certified in order to get around this warning. Ritmos is completely safe to run—you will need to ignore any security warnings in order to complete the installation of your software.

Mac OS won’t allow me to run the installer because it is from an “unknown developer”

Mac OS has three basic security settings (in System Preferences / Security & Privacy) to restrict downloaded apps. You can modify these settings, but it is best to keep them fairly restrictive. For technical reasons, we cannot receive certification for Ritmos as an ‘identified developer’. To run your installer, right click on it instead of double-click and select ‘open’. This will allow your installer to run normally.

When I start the program, a Dialogue box tells me to install the latest version of Quicktime.

This can happen in any operating system but is especially common in Windows 8 and is a long-standing problem with Apple’s Quicktime installer that negatively affects many programs.

The first thing to try on a Windows machine is repairing your current version of QT. Go to your Control Panel and from there click on the Uninstall a Program menu. Scroll down to Quicktime, click it once to highlight it, and then click on Repair in the top bar of that menu. Let the installer do its work; this fixes the problem about half the time.

If that doesn’t work, try downloading Quicktime from Apple’s website and installing that. You may have had an outdated version on your computer. Here’s a link to the Apple QT download:

http://www.apple.com/quicktime/download/

Finally, if you still get this error message, uninstall Quicktime from your computer and download/install Quicktime Lite instead. One of these three almost always fixes this problem. Here’s one place you can download QT Lite:

http://www.softpedia.com/get/Multimedia/Video/Codec-Packs-Video-Codecs/QuickTime-Lite.shtml

I have a Windows computer, and the program does not want to start up or begin installation.

Naturally, this may have many causes. One common problem in Windows, though, is that the Programs folder is unable to save data for ordinary users.

One way to bypass these settings is to right click on the Ritmos application and click Run as Administrator. This will ensure that the program can write to its data files.

If that didn’t clear things up, another tip is to right click on the Ritmos application, click on Properties, and in the Compatibility menu set it to ‘Windows XP (SP3) compatibility mode’, which will allow things to work just as they do on previous versions of Windows.

Software: Using Ritmos

How do I save my work?

Your work in Ritmos is saved periodically as you go, and when you quit. Everything you do is automatically stored on your hard drive and is available to you every time you run the program. To demonstrate the work you’ve done to your instructor, use the ‘Printout’ command that is located at the bottom of each Tema screen.

I don't have a printer!

You can save your work in Ritmos as a .pdf file instead of printing it out.

Mac OS X: After clicking on the “Printout for this Tema” button, you’ll go through an alert box and a Page Setup dialog box. Then you will come to a Print dialog box: Click on the “PDF” menu and select either “Save as .pdf” and select a name and destination for your file. Your instructor may have told you how to name the file, but your name and the unit/Tema is probably good.

Windows 10 includes native support for PDF files. Simply select Microsoft Print to PDF as your printer and name and save the file to your preferred location.

For older versions of Windows before native PDF support, you will need a separate program to create a PDF of your printout. There are several that work, including Microsoft OneNote, PrimoPDF, and PDF Creator. We at Evia Learning use PrimoPDF and have no problems with it. You can download the free version here:

http://www.primopdf.com/

Part of the screen seems chopped off.

Ritmos runs at a screen resolution of 1024 x 768, so if you have a short and widescreen monitor, it may cut off the bottom part of the Ritmos software screen. You can fortunately view the entire screen by temporarily hiding your Windows taskbar or Mac dock.

To hide the Windows taskbar, right click on the taskbar itself and click on Properties. Then in the menu that appears, check Auto-hide the taskbar. This will make the taskbar disappear unless you hover your mouse at the bottom of the screen. You can turn this option back off when you’re done with your Ritmos homework.

In a Mac OS, you can use the key combination of Command+Option+D to turn on and off the auto-hide function for the dock.

I get a script error message when I try to open the program on my Mac.

As with any error, it may have a few causes. One easy thing to check is whether you have accidentally moved the Ritmos application out of its folder when trying to move it to the desktop. Ritmos will not work if you move the program out of its folder; instead, make a shortcut in the Dock.

I can't make the special characters ¿. ¡, ñ, ü, á, é, í, ó, ú.

Yes you can. 🙂 Ritmos has built-in shortcuts for Spanish keys on Windows. Check out the Orientation to learn how to use them, but remember that this won’t help you in other programs. Mac OS X has shortcuts built into the system that can be accessed from any program – see the Orientation sectarian of Ritmos to learn more.

There is a basic intro to the issue of special characters on Windows machines at:

Tutorial: how to add Spanish keyboard input to my computer

One method is to change your keyboard to the Spanish keyboard, but there are also a few, complicated key combinations that work in all applications to produce special characters.

I want to report a problem with the software.

Follow the steps below to report your problem.

1. First identify what screen it’s on. You can do this by looking at the bar at the top of your program. It will tell you the Unit number (1-12) with a name, then the Tema number (usually 1-4), then the Module number (1-8) and then the actual screen, which will be a letter between A-H in white. So the screen 212A means unit 2, Thema 1, Module 2 screen A. It’s titled Beatriz.

2. Once you have the screen identified, describe as precisely as you can what happens or doesn’t happen. Here is an example of a good bug-report.

“On screen 323B I hit play on the audio bar to listen to Jose and all I hear is static so I can’t do the activity. I only have that problem on this screen; the rest of the audio bars work fine”.

These is a good report because it tells us where and what the problem is.

Here is an example of a less helpful report:

“The speed test doesn’t work.”

This report is missing some important information, such as which speed test isn’t working, how it isn’t working, etc. We’re eager to help fix any problems users encounter, and sending a detailed error report speeds up the entire process.

3. Email your report with the following info:

  • Operating system (Mac OS X, Windows Vista, Windows 8, etc.)
  • Computer chip speed (megahertz) and RAM
  • Version of Ritmos (you can find this on the ‘about’ screen)
  • Any error messages you are receiving

Send this to support@evialearning.com. We will respond within 24 hours and will provide tech support until your problem is resolved.

Adding Spanish keyboard/input

Adding an Input Language to Windows Vista or Windows 7

1. Open the Control Panel from the Start Menu.

2. In the Clock, Language and Region section, click Change keyboards or other input methods.

Vista_control_panel

3. On the dialog box that appears, select the Keyboards and Languages tab and click on Change keyboards…

Vista_Language_Options

4. Under the General tab, click Add.


Vista_Add_Language

 

5. A new dialog box appears. Search for Spanish (Spain, International Sort) on the list and then check Spanish. Click OK.

Vista_Add_Spanish

6. The window will close and you will come back to the previous dialog box. Click Apply.

 

Vista_Apply_Spanish

7. Now, in the lower right-hand sind of your desktop, click on the language bar.

 

Vista_Language_Bar

Then, select ES Spanish (Spain, International Sort).

Vista_Select_Spanish

8. You can now switch between English and Spanish keyboard inputs by selecting the language on your Taskbar. (If you do not see the language selection on your taskbar, right click anywhere on the empty portion of the toolbar, and then under “Toolbars” option make sure “Language bar” is checked.)

Note that Windows only switches a language for the CURRENT window – all other windows still use your default language (which is most likely English). You will have to remember to select Spanish as the input language for Ritmos every time you start the program.

Adding an Input Language to Windows XP

1. Open the Control Panel. Make sure the Control Panel looks like this (classic view) – if you need to, you can switch to Classic View in the upper left side of the window.

2. Double-click on the Regional and Language Options button.

XP_Control_Panel

3. On the dialog box that appears, click the Languages tab:

4. Under the Languages tab, click the Details button:

 

XP_Language_Options

5. In the window that pops up, click the Add button to install Spanish keyboard.

XP_Keyboard_Add

6. A new dialog box appears. The upper pull down menu lets you select an Input language to install – search for Spanish (Spain, International Sort) on the list.


XP_Add_Input

7. Now use the lower pull down menu to select a Keyboard layout – choose Spanish.

8. After you have selected Spanish as both your Input Language and Keyboard Layout, click OK.

9. You can now switch between English and Spanish keyboard inputs by selecting the language on your Taskbar. (If you do not see the language selection on your taskbar, right click anywhere on the empty portion of the toolbar, and then under “Toolbars” option make sure “Language bar” is checked.)

Note that Windows only switches a language for the CURRENT window – all other windows still use your default language (which is most likely English). You will have to remember to select Spanish as the input language for Ritmos every time you start the program.

XP_Language_Bar

XP_Language_Bar_Select

 

10. You can also use the Language Bar and Key Settings buttons to edit your preferences on how to switch between languages, and how the language bar will be displayed.

Note: For switching between input languages, you might consider using the key combination Alt+Shift because it doesn’t conflict with other programs that might be in use.

Adding an Input Language to Mac OS X

Mac OS X comes with support for multiple language inputs built in. Follow the 4 steps below to set up your keyboard for Spanish input.

1. Select System Preferences from the Apple menu in the FInder.

2. Under the choices for Personal, select the icon for International, Language & Text, or Language & Region as show below, depending on which version OS your Mac runs.

MacSystemPrefs

3. When the International or Language & Text dialog box appears, click the Input Menu or Input Sources tab (select the Keyboard Preferences button at the bottom of the Languages and Regions dialog in OS 10.9):

4. Under the Input tab, scroll down and select the Spanish – ISO keyboard button. Be sure that the Show input menu in menu bar radio button at the bottom of the dialog box is selected to let you easily switch languages.

MacInputSources

That’s it! You can now easily switch between English and Spanish keyboard inputs by selecting Spanish – ISO on the menu bar (look for the flags!). Note that Mac OS X switches the language to Spanish for all applications. Just select U.S. to switch back to English input. (You can also use a key combination to switch back and forth – see Options under the International dialog).


MacKeyboardSwitch

AX Character Cycling (Windows only)

Another option for Windows users is AX Character Cycling, an application available for free on the Internet. Rather than changing the setup of your keyboard, AX lets you keep the English language keyboard and “cycle” through foreign language characters built off a base character that does exist in English. For example, an á is built off the base character a and then pressing F8, and an ó off the base character o and then pressing F8. AX creates symbols from many foreign languages besides Spanish and has a custom cycle called EuropeanCombo, which you might consider if you frequently use non-English characters from multiple European languages. This program can be set to start with your computer, and it works in many programs. If you are interested in this alternative to setting a foreign language keyboard, follow the instructions below to install and use AX Character Cycling:

1. Go to http://vulpeculox.net/ax/

2. Click on the Download Now button.

AX_website

3. Follow your Internet browser’s instructions to save the file. Once it has finished downloading, double click on the AX icon. You may have to look in your Downloads folder. Approve any Windows popups requesting permission to run the application.

4. You should now see the Setup dialog box. Select the language you want the setup to run in (for native English speakers, this will be English). Then click OK.

Note: This is NOT a selection of the foreign language you want characters for.

 

select_setup_language

Continue through the next screens; they should be self-explanatory. Then proceed with the installation.

5. Once AX Character Cycling is installed, click on its icon on the desktop, Start Menu, or program file to run it. A screen will appear listing the current (default) settings. Click OK to proceed to the main menu.To enable Spanish characters, click the dropdown menu under Main Cycle and select Spanish. If you frequently use characters from multiple European languages and don’t want to have to switch every time you type in a different language, choose EuropeanCombo.

language_selection_dropdown

The Function Key dropdown menu lets you choose which key you must press to cycle through characters. The default is F8, but you can choose any F# character.

The Automatic Start dropdown menu lets you choose whether the program starts whenever you turn your computer on or if you must manually click on the icon to turn it on.

The other choices should be fine at their defaults. Press OK to see the new settings, and press OKagain to close the dialog box. To call up the Main Menu after this, double click on the icon again or click on the yellow AX icon in the lower right of the Taskbar and select Settings.

 

lower_right_menu

6. To type a non-English character, simply type the “base” character and then hit F8. For example, to make an í, type a plain and then press F8. If you selected Spanish as your Main Cycle, this should immediately become an í. If you selected EuropeanCombo as the Main Cycle, you will have to press F8 multiple times to cycle through some symbols before you arrive at the one you want. For example, to make an á, you’ll have to cycle past à to get there: a > à > á. If you pass up the character you want, you can just keep pressing F8. You will eventually return to the base character and then start over.

Note: To make an uppercase letter with an accent, simply type the base character as an uppercase letter and press F8.

Some anti-virus programs may warn you that the AX program could be a virus–but it is not! Some Trojan viruses hook your computer keyboard to create text without your permission, and AX uses a similar process to create foreign language characters without your having to type them manually. However, it does not do this without your permission and has no malicious content. You can uninstall the program at any time by going to the vulpeculox folder under Program Files (or the custom destination you sent the folder to) and running the uninstall application.

Finally, once AX is running, it can be used in any program including Microsoft Word, Internet browsers, and chat applications. If the response seems choppy or the screen flashes but characters do not change after hitting F8, try hitting F8 twice in quick succession instead of just once to cycle through characters.